Your First Visit
Our hours of operation are Monday through Friday 8:00 am to 5:00 pm
Your First Visit
When you visit Cape Fear Eye Associates, our goal is to provide you with the best possible service. In order to help us help you, we ask that you prepare for your first visit to our office, whether you’re just coming in for a general eye exam or a consultation for refractive surgery. Located in Fayetteville, North Carolina, our two office locations require that you provide us with your insurance information, current lens prescription, and medical history when you arrive so that we may streamline your check-in process. There are a few other things you will need to do to prepare. Here is your first-visit checklist:
Fill Out Patient Forms
Downloadable online patient forms need to be completely filled-out and brought with you to your first visit to our office. If you have questions about any of these items, please contact Cape Fear Eye Associates and one of our staff members will be happy to provide you with assistance.
Please fill out the following Printable PDF files before coming in. We have also combined the files into one Printable PDF file for easy printing. This will help us make your visit a smoother quicker experience.
Bring Your Current Lenses
If you wear contacts or glasses, bring them with you. We will want to check your vision both with and without your lenses. Often, decreased visual acuity is a sign that your current lens prescription is no longer strong enough to accommodate for your refractive error. After your exam, you may consider a consultation with one of our LASIK surgeons to determine whether getting new eyeglasses or contacts or having refractive surgery is best for your particular needs.
Most often, the first visit to one of our offices entails a comprehensive dilated eye exam during which we may screen for glaucoma, diabetic retinopathy, or various other eye diseases. A dilated eye exam can leave your vision slightly blurry for a brief period after your visit. It is therefore necessary to arrange to have someone pick you up from our office following the exam.
When you are a new patient, the paperwork you bring in may need to be processed before you go into the exam room. Please plan to arrive 15 minutes early so that your exam can begin on time.
Most medical insurance policies do not cover the cost of laser vision correction, considering it an “elective procedure.” Yet more and more, people are finding that reducing or eliminating the need for glasses and contact lenses significantly enhances their lives. In order to help patients pay for laser vision correction procedures such as LASIK, we accept financing plans available through CareCredit®.
CareCredit® provides convenient healthcare financing options to qualifying individuals, including no-interest financing and low monthly payment plans. CareCredit®, a GE Money company, is one of the nation’s most trusted healthcare financiers. To find out if you qualify for a healthcare loan, apply online or call (800) 365-8295.
In order to provide you with the best medical care, we ask our patients to observe the fees and billing policies of Cape Fear Eye Associates. If you have questions regarding the following policies, please contact Cape Fear Eye Associates to speak with a member of our billing staff.
All charges not covered by insurance companies are due at the time of service and/or dispensing of goods. For your convenience, we accept Visa, MasterCard®, Discover Card and American Express®. If your insurance policy requires a co-payment, payment must be made at check-in.
If you have private health insurance, payment for all procedures is due at the time of service. Our staff will provide you with a copy of your bill so that you may easily submit a claim to your insurance provider. Our billing staff is available to help you fill out your claim forms should you need assistance.
As Medicare participation providers, we accept the fees set by Medicare for medical services covered by the Medicare program, including surgery. Medicare patients will be responsible only for co-payments, deductibles, and non-covered services.
If you have Medicare, we must have a valid signature on file in order to file your Medicare claims. In addition to directly submitting your Medicare claims, we will file claims with your secondary insurance company, if you have one.
Medicare Refraction Policy
Refraction is the measurement of the lens power needed correct vision errors with eyeglasses and laser vision correction. Medicare does not cover the cost of routine refraction or eye exams. If you have a secondary insurance company that does cover your annual eye exams and corrective lenses, please let our staff know.
Managed Healthcare—HMO and PPO
Some managed healthcare insurance requires that you obtain authorization from your primary care provider prior to seeing a specialist. Obtaining this authorization is your responsibility. If you fail to obtain a valid referral, you will be responsible for all charges incurred.
You are also responsible for making certain that the doctors at Cape Fear Eye Associates are considered “participating providers” by your insurance company. You can check your insurance handbook or call your insurance company to confirm whether this is the case.
Cape Fear Eye Associates will file all claims on your behalf; however, you must make your co-payment at the time of services, during check-in.
Cape Fear Eye Associates will file your workers’ compensation claim for you as soon as we receive a claim number from you. We also ask that you provide us with any insurance cards that you have.
Contact Cape Fear Eye Associates for Laser Vision Correction, Cataract Surgery, and More
If you’re considering laser vision correction, our Fayetteville center provides in-depth FREE consultations. To schedule an appointment, contact Cape Fear Eye Associates today and be on your way to better vision.