PP-Policies & Procedures


Prior to enrolling in the Patient Portal, it is important that you are familiar with and agree to the following terms of use.

  • Access to the Patient Portal is optional; we may suspend or terminate use at any time and for any reason. If terminated, you will be notified within five (5) business days.
  • This method of communication prevents unauthorized parties from being able to access or read messages while they are in transmission. Maintaining the security of the message however depends on ensuring the message is sent to the intended recipient and that only an authorized person accesses the message once received. As the patient, you are responsible for ensuring your practice(s) has your current and correct e-mail address for appropriate receipt of the message and that you maintain the security of your password to prevent an unauthorized person from accessing your information once received.
  • Use of the Patient Portal is for non-emergent communication and requests only; in the case of an emergency, call 9-1-1 or go to the nearest emergency room, and allow up to two business days for a response to your communications/requests.
  • Do not use the Patient Portal for the exchange of information regarding highly sensitive medical issues (examples include but are not limited to HIV and other sexually transmitted diseases and mental health issues).
  • Ensure you notify your practice(s) of any changes in contact information (name, address, phone number(s) or e-mail address).
  • All communication via the Patient Portal will become part of your permanent Electronic Health Record (EHR) or medical record.
  • Any staff member in the practice may respond to your communication via the Patient Portal as appropriate for the scope of their normal duties and responsibilities.