PP-Frequently Asked Questions

Cape Fear Eye Associates / NextMD “Patient Portal

FREQUENTLY ASKED QUESTIONS 

What is Cape Fear Eye Associates (NextMD) Patient Portal?

This service will allow you to exchange secure messaging with your physician and staff members, request medication renewals, request appointments, access your health records, along with viewing your statements and paying your bills online.

Is there a fee to use Cape Fear Eye Associates (NextMD) Patient Portal?

No.  Cape Fear Eye Associates (NextMD) patient portal  is a free service we provide to our patients.

How do I register for the Cape Fear Eye Associates (NextMD) Patient Portal?

Simply provide your email address at check-in or contact our medical records department at (910) 484-2284 option #7. You will receive a temporary “token” number. An email will be sent to your provided email address. Simply click on registration link and follow the provided instructions.

What if I forgot my password or username?

Go to www.CapeFearEye.com and click on “Patient Portal”. Click on Forgot your password?  link.  Follow prompts to reset your password and/or your username.

I have lost my “token” number, can you tell me what it is?

Cape Fear Eye Associates staff members cannot give you your original security token, but they can submit a new one for you. Simply call (910) 484-2284 Option #7 to receive your new “token” number.

Cape Fear Eye Associates (NextMD) says my account is locked.  How do I unlock my account?

If you attempt and fail to login four times, NextMD will lock your account for 20 minutes.  You can attempt to login after that time, or if you’ve forgotten your information, you can reset your password and username after that time.

Is Cape Fear Eye Associates (NextMD) Patient Portal email?

No.  NextMD uses a web portal (website) to send messages to our electronic health record system.  This allows staff to view your request alongside your electronic chart.  Staff is able to see vital parts of your health record as they take care of your requests.

I have lost my “token”/my “token” is more than 30 days old and the website won’t take it.  What should I do?

Cape Fear Eye Associates takes your privacy seriously and therefore they will expire after 30 days.  Contact our office if you have lost or need a new token assigned to you at (910) 484-2284 option #7.

How quickly can I expect a response to my message?

Patients should allow at least 48 hours during the week and 72 hours during the weekend to receive a response to their message. However, it is common for our physicians and staff to reply more promptly.

My username or password is not working.  What do I do?

For the fastest solution, go to www.CapeFearEye.com and click on “Patient Portal” click on the “don’t remember your username or password.”  Enter your email address and your user name will be emailed to you.  Please use this user name, including any capitalization (case sensitive) when entering your user name.

I have a new email address, how can I change it?

Login to your Cape Fear Eye Associates (NextMD) Patient Portal” at www.CapeFearEye.com click on the “My Account Tab”.  Go to “My Information” and then scroll down to email address, where you can make the change.

My doctor said he sent me a “Patient Portal” message, but I never received an email letting me know that a message was available.  What should I do?

The email notification was likely lost in your Spam filter.  Search your Spam folder and correct the filter to prevent it from identifying these notifications as Spam.  Even if the notification was lost, any message or documents that were sent via NextMD can be retrieved by logging into www.CapeFearEye.com (NextMD) “Patient Portal” and reviewing your inbox.

If I update my demographic information on the Cape Fear Eye Associates (NextMD) Patient Portal will my chart by updated in the office?

No. At this time you will need to update demographic information in the office.

How do I view my records on Cape Fear Eye Associates (NextMD) Patient Portal?

To view records, please contact our office to request records you wish to view.  Once requested, your records will be submitted electronically to Cape Fear Eye Associates (NextMD) Patient Portal in the form of a PDF file.

Is my medical record secure?

Yes.  We take great care to ensure your health information is kept private and secure.  Access to information is controlled through secure access codes, personal login identification and passwords.

For any additional questions, please contact one of our Cape Fear Eye Associates staff members at (910) 484-2284 or (800) 829-2284.